Contact Support#
We’re here to help with any questions or issues you may have with VAULT03.
Email Support#
The primary way to reach our support team is via email:
Email: support@vault03.com
When contacting support, please include:
- Your account email address
- A clear description of the issue or question
- Any relevant error messages
- Steps to reproduce the issue (if applicable)
We aim to respond to all support requests within 1 business day.
Company Information#
- Company: 0x6C Limited
- Company no: 14056537
- VAT no: GB410454146
- ICO registration: ZB327308
- Registered office: 1A Davyhulme Circle, Urmston, Manchester, United Kingdom, M41 0ST
- Product: https://vault03.com
- Documentation: https://docs.vault03.com
For legal policies, see our Privacy Policy and Cookie Policy.
Common Support Topics#
Account Issues#
- Password reset problems
- Two-factor authentication setup
- Email verification issues
- Account access problems
Vault Operations#
- Creating and managing vaults
- Sharing vault access
- File upload/download issues
- Permission and access problems
Security Questions#
- Encryption and security architecture
- Compliance and data protection
- Audit logs and reporting
- Security best practices
Billing and Subscriptions#
- Account upgrades and downgrades
- Billing questions
- Invoice requests
- Payment issues
Technical Issues#
- Browser compatibility
- Performance problems
- Integration questions
- Feature requests
Response Times#
- Critical Issues (service outage, data loss risk): Within 2 hours
- High Priority (major functionality broken): Within 4 hours
- Normal Priority (general questions, minor issues): Within 1 business day
- Low Priority (feature requests, suggestions): Within 3 business days
Business hours: Monday-Friday, 9:00-17:00 GMT
Before Contacting Support#
To help us resolve your issue quickly, please:
Check the documentation: Many common questions are answered in our User Guide and Operations Guide
Try basic troubleshooting:
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions temporarily
- Check your internet connection
Gather information:
- What were you trying to do?
- What happened instead?
- Any error messages you saw
- Your browser and operating system
- When did the problem start?
Feedback and Suggestions#
We welcome feedback and suggestions for improving VAULT03. Please email your ideas to support@vault03.com with “Feedback” in the subject line.
Your input helps us prioritize features and improvements that matter most to our customers.
Security Vulnerabilities#
If you discover a security vulnerability in VAULT03, please report it responsibly:
- Email: support@vault03.com
- Subject: “SECURITY VULNERABILITY”
- Please do not disclose the vulnerability publicly until we’ve had a chance to address it
We take security seriously and will respond to verified security reports within 24 hours. We appreciate responsible disclosure and will credit researchers who report valid vulnerabilities (with permission).
Service Status#
For information about planned maintenance or service disruptions, please check:
- https://vault03.com
- We also send email notifications to all customers about planned maintenance
Emergency Contact#
For urgent, business-critical issues outside of business hours, please email support@vault03.com with “URGENT” in the subject line. Emergency contacts are monitored 24/7 for critical issues.